All items are made to order and therefore cancellations can only be done before your order is printed, typically within 24 to 48 hours (United States EST) of placing an order.
You can request to cancel your order at any time before your order is printed, by contacting us at https://luxxstores.com/pages/contact-us
Luxx Stores has a love it or return it policy! If you do not love your art, within the first 30 days, return it for a refund You only are responsible for the shipping costs to our offices in Florida.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer (if applicable)
There are certain situations where returns are not granted:
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
• Any item that is unused and not in the same condition that you received it.
• Any item that is not in the original packaging.
• Gift cards are exempt from being returned.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund in 10 business days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us https://luxxstores.com/pages/contact-us
Damaged Product / Manufacturer’s Defect
If the product arrives damaged, whether due to Shipping Care or a Manufacturer’s Defect, we will offer an exchange. For Damaged Product We must be notified within 5 days after date of order delivery.
Photos of evidence for damaged state are required and should be sent to our Customer Service Team via https://luxxstores.com/pages/contact-us
For MANUFACTURERS DEFECTS we must be notified within 7 days after date of order delivery.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at https://luxxstores.com/pages/contact-us
Not As Described
If the product arrives and the customer can prove that it does not match up with the product description, we would like to offer a return for a full refund or exchange for a different item.
Product Lost in Transit
If the product does not arrive because it is lost in transit, then we will immediately reship the product for you. The only condition is that the customer must absolutely make sure his/her given address is correct.
Clearance items (if applicable)
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If the item was a gift, we can only replace it if it was damaged or defective, or exchange it for a different item of equal or lessor value
We do not accept returns on gift cards, customized and personalized products. Custom product orders are nonrefundable, except in cases of manufacturing or material defects, in which case you may contact https://luxxstores.com/pages/contact-us
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
How do I go about returning an item?
https://luxxstores.com/pages/contact-us us for a request for return along with the following items:
- Order number
- Reason for Return
- Photos of the Item and the Box
- Return or Exchange preferred (if exchange which item and size)
You will be assisted as soon as we are notified and will send the return instruction via email once we approve your return.